Status Department Team PDF Print

Essential Retail Services - Status Team

Our Status Department provides you an immediate source to contact regarding the Status of open calls, or for any inquiry. You can email or phone your inquiry and receive an immediate response!

This department has been especially created to provide communication on the Status of Open Service Requests or Projects. The Status Team monitors and tracks each Service Call through completion. They are aware of the ETA, part availability, and coordinate with the field to understand status, and work progress to achieve the promised completion time.

The Status Team provides communication to the Store of the ETA, and continually uploads the progress notes into both your and our software systems. The Store manager on duty "MOD" whom we have spoken with, dates and times, and comments are noted along with all progress reporting.

The Status Team phones the MOD of any change, along with the planned part delivery schedule. They contact the MOD the day prior to installation to schedule the project. All parties are kept aware and informed through the project's completion.

The Status Team is a dedicated unit continually tracking each call through completion to not lose any time or delay. They provide focus and a concentrated effort to minimize downtime.

The Status Team is the "glue" which provides you immediate access to learn of the job progress, communicates to the store, and contacts the filed to ensure completion within the scheduled ETA and without delay. They provide the professional assurance each call will meet your expectations!

DAILY STATUS REPORTING

  1. Daily Status Reporting - a report is emailed which recaps all open service requests received during the day and identifies their status. A description of the work provided is identified by store.
  2. Project Status Reporting - Recaps the progress, status, and schedule thru completion.
  3. Open Quote Report Recaps all open quotes awaiting your approval.

PERIODIC REPORTS

  1. History Reports - Recaps each stores' service history, illustrating the work request, work performed, service dates, the invoice amounts, the reason for the call, the work description and the stores proposals.
  2. Expenditure Report - A listing of the service expenditures are identified by the type of service and are totaled by each store.

YEAR END REPORTS

  1. Budget Report - Identifies each store and provides a forecast of the anticipated expenditures for the up-coming fiscal year. The report is based on the data submitted during the year's services along with the date obtained on the equipment list and operating condition.